Registration :

This registration is quick and totally free.

To register just go on myPIXmania and click on « register ».

Whilst registering we assume the information given by the customer is accurate.

This will either enable us to have orders sent to you, or contact you in case there is a problem with your photoprints or your account. Of course, in accordance with the 6th january 1978 Data Processing and Rights law, you enjoy personal access, correction, modification and deletion rights regarding your personal details.

You will get a confirmation of your registation via e-mail.

N.B. : The registration is open to any person who wishes to benefit from our services (printing, storage, sharing and photo orders).

How can I place an order ?

From an express order :

An express order allows you to quickly order your pictures without pre-registration, from a temporary account which is deleted after the printing of your photos.

To order your photos from an express order just go through the following steps :

- Download your pictures on a temporary account.
- Select formats and quantities.
- Finalize your order in the shopping cart.
- Select delivery mode and payment mode.
- Insert your delivery address.

Then just validate your order to finalize it and get your invoice number.

From an allocated account :

The registration on myPIX is totally free.

To order your photos from an allocated account just go through the following steps :

- Download your photos and create albums.
- Select the chosen photos among your albums.
- Select formats, quantities and photoprints options.
- Validate your order in the shoppping cart.

You will get an invoice number when finalizing your order.

From a shared album :

A third party can share his photo album with you so that you can visualize or order photos.

To order your photos from a shared album just go through the following steps :

- Select the chosen pictures from the shared album.
- Select formats, quantities and photoprints options.
- Validate your order in the shopping cart.

You will get an invoice number when finalizing the order.

How can I have my files sent to myPIX ?

To have your photos sent you have two possibilities :

Internet :
You can download your photos on our site www.myPIX .com on a temporary account by going through an express order, or download on an allocated account after registration.

On a CD format :
You can have your CDs accompanied by a summary of order sent via mail to:

myPIX customer support
ZA des clotais - Rue des clotais
91160 CHAMPLAN FRANCE

However, to ease and quicken the whole process we ask that you provide:
- A file for each type of format chosen.
- A number of hard copies equivalent to the number chosen exemplaries.
- A selected delivery mode.

Files :

Resolution :
Whilst ordering prints on photo paper, bare in mind the quality depends on the digital images of origin. Thus, for a large sized print, the image should be made up of enough pixels for optimal result. The following table shows you recommended resolutions according to print size

	800 x 600 (480 000 pixels)	1024 x 768 (800 000 pixels)	1280 x 960 (1,2 million pixels)	1600 x 1200 (2 million pixels)	2048 x 1536 (3 million pixels)
10 x 15 cm	Average	Good	Good	Good	Good
13 x 19 cm	Average	Average	Good	Good	Good
15 x 21 cm	Poor	Average	Average	Good	Good
20 x 30 cm	Poor	Poor	Average	Average	Good

Warning : We would like to inform you that the more you compress or redimension the image, the less resolution you have.

A file with less than 150 ko may not have enough resolution for a good rendering in a 10x15 photo format print.

Type of files :

To have your files sent to us, we would advise you to do it under JPEG and TIFF formats.
If your files are compressed under a different format, you can convert them into JPEG files without distorting the originals.

Confidentiality :

Whilst registering on myPIX , an e-mail and a password have been required from you, these identifiers are the guarantee of the confidentiality of data transmitted to our site.

You will be the only one to have access to your pictures unless you communicate your identifiers to other people.
The information given is used for the creation of your myPIX account only. It will not be displayed or sold to third parts. In accordance with the 6th january 1978 law (article 34), you enjoy access, modification, correction and deletion rights on your personal data, which can be asked to our customer service support.
When sharing albums you will need to communicate the e-mail addresses of the persons you wish to share photos with.
These e-mail addresses are collected so that the access link to shared albums can be provided via email. We commit ourselves not to use these addresses for any other purposes than agreed on formerly.

Prices :

FORMATS	PRICES
9x13	€0.10
10x13	€0.12
10x15	€0.14
11x15	€0.16
13x17	€0.30
13x19	€0.35
15x20	€0.50
15x21	€0.55
20x27	€0.70
20x30	€0.80
identite_8	€2.00
10x29	€4.00

Delivery costs are :
- 2.69 euros for standard delivery (48 hours) and disposal at the pick-up store regardless of the number of pictures or ordered formats.
-

For information regarding price estimates, contact myPIX customer service support by mail at customercare@myPIXmania .com.

Payment modes :

To pay for your orders myPIX offers you two payment modes :

• On line :
by VISA or MASTERCARD credit card.
myPIX has chosen only the best partners to guarantee payment security, as well as a securely-encoded connection. Whilst paying, the symbol indicates you that you are on secured connection.

• Off line :
by cheque addressed to myPIX and send to :

myPIX Customer Service - ZA des clotais - Rue des clotais - 91160 CHAMPLAN FRANCE.

The orders for photos are processed and sent once paid.

Delivery :

myPIX offers three delivery modes to have the photos sent to you.

Standard delivery :

Your photos are delivered at home in 48 hours by DHL or by registered mail (according to formats and requested quantities) for all orders placed before 2pm.

We also deliver to French Metropole, DOM/TOM and Belgium.

Express delivery :

Your photos are delivered in 24 hours by DHL for any orders placed before 2pm.

The Pick-up store :

The photos are collectable at the Pixmania pick-up store: 792 Fulham road, SW6 London.

Order date and collection date :
- Any order placed before 9am from monday to Friday : collection on the very same day from 4pm
- Any order placed from Monday to friday after 9am : collection the day after from 10am onwards
- Any order placed before 12 on Friday : collection on Saturday from 10 am onwards

Pick-up store opening hours :
- Monday to friday 8am until 4pm
- Saturday from 9am to 11pm and 12 to 5pm

Download mode :

myPIX offers you two download modes to have your photos sent over the internet. By using any of those two download modes you will have the files transferred to myPIX .

Standard download :

The standard download allows you to download five pictures per each downloading session (3 MBy maximum per photo et 5 MBy maximum for the whole). The download mode may be used on both PC and MAC and allows you to download TIFF and JPEG files.

Advanced download :

The advanced download allows you to download as much photos as you want. Thanks to the PIXuploader software, the downloading of your images is easier and unlimited. This download mode only supports downloading of JPEG files containing less than 3,5 MBy; and works only on PCs at the moment.

In order to use the PIXuploader you can either download it on your computer or launch the application directly. Then just select your photos and start downloading making sure you want to download on a temporary account or your personal account.

Options :

1) From my albums :

Create a new album :

To create a new album you will need to be identified as an account user and go through the following steps :
• Click on create a new album.
• Select any offerered download modes.
• Download selected photos.

Add photos :

To add new photos to an already existing account go through the following steps :
- Select chosen album.
- Click on «add photos».
- Download the photos with the simple download mode.

Share this album :

This option allows you to share any selected album, with any person you want while keeping total confidentiality on the rest of your acount.

Actually, the person benefiting from the sharing will not be able to operate any modification on the chosen album, or access any other albums on the account.

To share personal albums go through the following steps :
- Select the chosen album .
- Click on « share this album ».
- Select or insert the e-mail addresses of the persons you wish to share the album with.

Delete photos :

We remind you that any deleted files from your Albums cannot be recovered.
- Select chosen album.
- Click on « delete photos ».
- Select the photos to be deleted.

Delete this album :

Shall we remind you that any deleted files from your Albums cannot be recovered.
- Select chosen album.
- Click on « delete this album».

Transfer the photos of this album :

- Select the original album.
- Click on « transfer photos ».
- Select the photos to transfer.
- Select desired album.

Rename this album :

- Select chosen album.
- Change album name.

Tittle the photos of this album :

- Select chosen album.
- Modify one or several keys.

2) Printing :

Reframing :

There is a difference in format between a digital photo 4/3 and a photo on paper 2/3 which entails a loss in height, which is why we offer two options for printing.

The first option enables you to reframe automatically from the centre of the photo to transfer 2/3 format into the digital file which is in 4/3 format. Hence you will have a loss of information on both top and bottom of the photo for horizontal, vertical views and on the sides.

The second option allows you to choose the non-reframing method, thus you will have the picture in full but slightly smaller to keep the density of the original, and there will be a white stripe on both left and right of the photo.

The best alternative would be to reframe the photos to the pre-set format first and leave the reframing option so that the photo fills a full page format when printing.

Balance:

Select the colorimetric compensation option to enhance photos with little contrast and few saturated colours.
We advise you not to select this option the two following situations :
- For pictures with high contrast
- For already modified photos
Actually in both cases balance entails an excessive saturation of colours rendering an unnatural look.

Tone :

We offer you to print your photos out in different tone :
- colour
- black and white
- sepia

Quality gauge :

myPIX has set up a quality gauge system to warn you whether photo resolution is sufficient or not for a decent photo when printing.

	your image has sufficient quality for a printing in chosen format
	your image has unsufficient quality for a printing in chosen format, select a smaller format or increase image resolution

Customer Care Complaint department :

For any complaints you can contact our Customer Care Support :

- By phone call 15 20 932 932
- By mail to customercare@myPIXmania .com
- By fax on 01 45 70 09 33
- By mail to myPIX Customer Care Support, ZA des clotais - Rue des clotais - 91160 CHAMPLAN FRANCE

Our cutomer care support remains fully available for :

- Any problems while placing an order.

myPIX 's customer care support is here to bring you solutions.

- For all quality-related problems of delivered photos.

myPIX commits itself to a quality beyond reproach when printing your photos.
Obviously that commitment is possible only when transmitted files are good quality and appropriate for printing on paper.

- For delivery problems.

myPIX tries its best to ensure safe delivery of orders within the best time limit and in perfect condition.

Although we cannot be held responsible for dammage occuring during the trip, myPIX commits to bringing you an appropriate and satisfactory solution for any claim.